Warranty policy
At TIMBO electrical appliances and home tools, we are committed to high-quality products backed by after-sales service for our customers’ peace of mind.
Warranty period
The warranty period varies by product type and is clearly stated on the product packaging and in the user manual (catalogue) included with it.
Activating the warranty
To activate the warranty and benefit from its services, you must keep:
- The original warranty card included in the packaging.
- The original purchase invoice.
What does the warranty cover?
The warranty covers free repair or replacement of all product parts resulting from manufacturing defects throughout the warranty period, with no extra fees for the customer.
TIMBO also covers all warranty-related costs, including:
- All spare parts.
- Maintenance and repair labour.
- Transport and shipping fees.
- Inspection and examination fees.
- Service team visit to the customer.
The customer bears no cost at all during the warranty period when the defect is manufacturing-related.
Service and maintenance centers
Service and maintenance centers are available in all governorates. You can book a maintenance appointment or request a technician visit via customer service or WhatsApp on: 01000102222
Exchange policy
To protect customer satisfaction, TIMBO allows product exchange under the following conditions:
- The customer may exchange the product within 14 days of the purchase date.
- The product must be in its original condition as new, with no use or damage.
- The carton/packaging and all accessories must be in their original condition with no damage.
- The original purchase invoice must be provided.
Exchange is not allowed when:
- More than 14 days have passed since the purchase date.
- There is any damage or use of the product.
- There is any damage or loss of the carton/packaging or accessories.
- The purchase invoice is not provided.
The customer bears product transport costs in exchange cases.
Return policy
The customer may request a product return within 14 days of the purchase date, under the following conditions:
- The product must be in its original condition as new.
- The packaging and all accessories must be intact and free of damage.
- The purchase invoice must be provided.
The customer bears product transport costs in return cases.